About this role

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activityâmaking critical outbound calls, delivering clear info, and keeping everything on track.<hr>About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.Location: El Salvador - Fully RemoteYour Mission: Day to Day Responsibilities<ul><li>Make high-volume inbound and outbound auction-related calls using approved scripts</li><li>Clearly explain auction details, deadlines, and next steps</li><li>Document call outcomes and tenant responses accurately in the system</li><li>Complete multiple call attempts and follow required follow-ups</li><li>Handle sensitive or escalated conversations with empathy and professionalism</li><li>Stay compliant with timelines, legal requirements, and internal policies</li><li>Flag trends, issues, or concerns to team leads</li><li>Jump in on additional outbound call projects as business needs shift</li></ul>Your Toolbox: Skills to be Successful<ul><li>Previous call center, customer service or outbound calling experience (preferred)</li><li>Strong verbal communication and active listening skills</li><li>Ability to stay calm in high-stress or sensitive conversations</li><li>Comfortable working independently and managing your time</li><li>Basic computer skills and experience with CRM or call systems</li><li>Sharp attention to detailâespecially with documentation </li></ul>Your…

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