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5G-Synergiewerk GmbH
At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free. With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. While our headquarters is in the United Kingdom, we are also active in Germany. Tasks At Bike Club, our members come first, and our Customer Service and Success Team is what brings that to life. It's a role that blends service with a proactive mindset. Part of it is the day-to-day: helping members with subscriptions, billing, deliveries and choosing the right bike. The rest is proactive: reaching out at the right moments, supporting retention, and making sure every family feels looked after from start to finish. No two days are the same, and we love it that way! You will: Handle member queries across multiple channels, including email, telephone, and social media. Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members. Act as the voice of the customer by gathering feedback and sharing insights with your team. Conduct proactive outreach to members at key moments in their journey. Communicate clearly and effectively, ensuring information is always shared clearly and concisely. Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible. This role will grow as our team does, so if you like the idea of shaping something rather than slotting into a fixed box, you'll fit right in. Requirements Genuinely care about offering the highest level of customer service. Previous experience with CRM tools, preferably Salesforce. A proactive mindset, happy to reach out to members at the right moments rather than waiting for them to come to you. Strong problem-solving s…
نُشر 26 Aug 2026
We are looking for an experienced ServiceNow Technical Lead to support a major GRC/IRM implementation project . The project will migrate the organization's Governance, Risk & Compliance processes from Archer GRC to ServiceNow , covering areas including Information Security, Enterprise Risk, Data Privacy, Third-Party Risk, and Business Continuity. The Technical Lead will be responsible for the technical design, architecture, development and implementation of the ServiceNow solution and will provide technical leadership to the wider implementation team. Tasks Lead the technical design and architecture of the ServiceNow GRC/IRM solution. Design and oversee Entity Mapping to support the IRM implementation. Configure and develop ServiceNow solutions, including workflows, integrations and custom applications . Work with Product Owners, Business Analysts, Risk teams, IT Project Managers and other stakeholders to understand and translate requirements into technical solutions. Ensure solutions comply with enterprise architecture and technical standards . Lead technical activities across development, testing, deployment and post-go-live support . Oversee data migration and system integrations , including technical documentation. Provide technical leadership and mentoring to ServiceNow developers and other implementation team members. Identify technical risks and recommend appropriate solutions or alternative technologies where required. Support Agile/hybrid delivery, including sprint planning and technical delivery activities. Requirements 5–8+ years of ServiceNow experience . Strong hands-on experience with ServiceNow GRC / IRM . Experience with several of the following: Integrated Risk Management (IRM) Governance, Risk & Compliance (GRC) Security Operations (SecOps) Privacy Management Third-Party Risk Management Business Continuity Management (BCM) Experience designing and delivering complex ServiceNow implementations . Strong knowledge of ServiceNow integrations…
نُشر 26 Aug 2026
Kevin Kehr
Du studierst und willst mehr als einen „Nebenjob“? Du willst Verantwortung, klare Ziele und ein Umfeld, in dem Leistung zählt? Dann ist diese Werkstudentenrolle dein Einstieg in die Finanzberatung, mit strukturiertem Onboarding, Coaching und einem klaren Weg in ein Trainee-Programm. Diese Rolle ist unternehmerisch geprägt und bietet dir die Möglichkeit, dich aktiv einzubringen, Verantwortung zu übernehmen und dich fachlich wie persönlich weiterzuentwickeln. Leistung und Eigeninitiative spielen dabei eine zentrale Rolle, gleichzeitig wirst du durch strukturiertes Onboarding, Coaching und ein erfahrenes Team unterstützt. Sehr gute Deutschkenntnisse (C1+) sind erforderlich, da die Ausbildung, die Kommunikation im Team sowie die Perspektive Richtung IHK vollständig auf Deutsch stattfinden. Dein Aufgabenbereich Startphase (erste Wochen): Terminaufbau: Du vereinbarst Kundentermine (Telefon, Netzwerk, Leads) und baust eine saubere Pipeline auf. Prozesslernen: Du lernst Gesprächsleitfäden, Bedarfsermittlung, Nachbereitung und Dokumentationsstandards. Performance-Optimierung: Du arbeitest mit KPIs, bekommst Feedback und verbesserst systematisch deine Ergebnisse. Im weiteren Verlauf: Analyse & Vorbereitung: Du unterstützt bei der Analyse von Kundensituationen und bereitest Beratungsunterlagen strukturiert vor. Kundenkontakt: Du begleitest Gespräche (je nach Stand), übernimmst Follow-ups und sorgst für klare nächste Schritte. Dokumentation & Organisation: Du hältst Prozesse sauber, dokumentierst konsequent und stellst Verlässlichkeit sicher. Teamarbeit: Du arbeitest eng mit einem leistungsstarken Team und übernimmst Verantwortung für deine Aufgabenpakete. Das bieten wir dir Strukturierter Einstieg : Trainingsplan, Leitfäden, klare Standards Mentoring & Coaching : regelmäßiges Feedback, klare Ziele Leistungsorientierte Vergütung (Erfolgslogik – du wirst für Output belohnt) Skalierbare Perspektive : Option auf Übernahme ins Trainee-Programm Remote möglich – eigenverantwortlich …
نُشر 26 Aug 2026