Customer Support Agent (Norwegian speaking)

................ For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant . Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. Ideally you have had professional experience within a customer-facing function or business consulting background and/or insurance business experience. Your Tasks: Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions Your Profile: Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role Work experience in a customer-facing function such as Customer Care, Service Management, Distribution etc. Experience working on customer journey, customer experience, or digital …

Veröffentlicht 26 Oct 2026

Les marchés de l’électricité ne sont pas réservés aux grands acteurs historiques. Aidez-nous à le faire savoir. Chez Augmented Energy, nous rendons les marchés de l’électricité accessibles. Nous sommes responsable d'équilibre & fournisseur. Nous donnons aux acteurs émergents (producteurs renouvelables, fournisseurs alternatifs, opérateurs de stockage et d’effacement, industriels) une solution clé en main pour accéder au marché. Nos solutions sont concrètes mais parfois difficile à expliquer, et c’est là que vous intervenez. À propos de nous Nous sommes une jeune entreprise en forte croissance, portée par des fondateurs qui ont fait leurs armes dans le trading, la tech et le commerce de l’énergie. Nous travaillons déjà avec des fournisseurs, des producteurs et des acteurs de la flexibilité. Toute l’équipe est en full remote, répartie dans 5 pays, avec une vraie culture de l'autonomie. Le poste Vous êtes la personne qui donne une voix à Augmented Energy. Pendant les premiers mois, vous vous consacrez entièrement au marketing et à la communication. Vous prenez ensuite progressivement une part du développement commercial, sans quitter le marketing, qui reste au c&oeligur du poste. Phase 1 : marketing & communication (premiers mois) Construire la ligne éditoriale et rédiger des articles qui rendent le marché de l’électricité compréhensible (équilibrage, flexibilité, fourniture.) Mettre en place et animer la newsletter Gérer le LinkedIn de l'entreprise (≈ 2 publications par semaine) Créer les supports : brochures, fiches offres, cas clients, présentations Tester et utiliser l'IA au quotidien pour produire plus vite et mieux (savoir concevoir de bons prompts) Phase 2 : marketing + appui au développement (ensuite) Poursuivre l'animation de notre communication (environ la moitié de votre temps) Produire les contenus qui appuient directement les ventes : cas clients, argumentaires, réponses types Suivre les contacts générés par nos contenus et événements, et les qualifier av…

Veröffentlicht 26 Oct 2026

About us Mammutmarsch is adventure at heart - and pushing limits in practice. We’re the movement behind long-distance hiking events that inspire people to grow beyond themselves. Now we’re taking the next step: preparing our market entry in the UK - and we’re looking for a freelance Marketing Manager to help make it happen. Your Impact Together with our marketing team, you’ll launch Mammutmarsch in the UK - from local marketing ideas to first campaigns and partnerships. You’ll bring your market understanding, execute independently, and turn concepts into real resonance within the community. How we work Remote‑first, pragmatic, and hands‑on. We decide close to the goal, test fast, learn faster, and deliver bold ideas - with team spirit, creativity, clear communication, and ownership. Your responsibilities Go-to-market UK: develop local marketing plans, roadmap, and launch initial activities Social media first: plan, create, and publish UK-adapted content; own the editorial calendar and posting cadence Community building: engage in dialogue, handle comments/DMs, uphold community guidelines, and systematically grow organic reach Campaign execution: run and continuously optimize social and influencer campaigns Content production: create short clips/UGC, snippets, visuals, and copy tailored to the UK Performance basics: track KPIs, deliver reports, and translate insights into action Secondary: research relevant partners/networks and initiate selectively when useful What you bring Initial professional experience in marketing (e.g., social, influencer, PR, campaigns, community) Highly self‑driven, solutions‑oriented working style and a passion for building new structures Creativity and the courage to take new paths Excellent UK market understanding: culture, trends, media / platforms; sharp language instincts Language skills: English at native or near‑native level; additional languages are a plus Willingness to travel for occasional UK activities Enthusiasm for our missio…

Veröffentlicht 26 Oct 2026