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About this role

About Dreem Health, By Sunrise Dreem Health is Americaâs leading digital sleep clinic. Powered by Sunriseâs technology, Dreem Health makes sleep care simple â replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. Weâre fixing the broken sleep care journey and helping more people get the care they need â from home, on their schedule. Your Opportunity We're looking for a Patient Experience Coordinator to join the Patient Experience team at Dreem Health. In this role, you'll help patients navigate their sleep care journey by providing responsive first-line support, managing patient communications across phone, email, text messaging, and in-app messaging, addressing a wide range of non-clinical patient inquiries, and collaborating with Care Coordination and Billing, and other cross-functional teams to ensure a seamless patient experience. This is a high-impact role reporting directly to the Customer Succes Manager. You'll play an important role in helping patients stay informed, engaged, and supported by delivering timely communication, resolving non-clinical questions and requests, coordinating cross-functional handoffs when needed, and supporting operational workflows that contribute to an exceptional patient experience. If you're passionate about patient care, thrive in a dynamic setting, are organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and weâre proud of the experience we provide to patients. We feel responsible for making it better every day. If youâre looking for the autonomy to take ownership of your work, make an impact, and be part of a team …

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