Senior Account Manager (Digital Marketing)

We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences. Tasks Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels. Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation Maximise any revenue-generating opportunities identified Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role Manage the escalation process for customer resolution with empathy Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and Paysafe) Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter Working closely with the VIP, Marketing and Risk/Payments department Crediting bonuses & Free spins Actively engaging customers in the view to increase player activity Providing the necessary support for the creation, implementation and continuity of the processes required for the Information Security Management System. Fulfilling all the duties …

Veröffentlicht 11 Sept 2026

Intelance helps organisations make practical decisions about technology, costs and change. We are looking for a freelance Senior Industry Adviser with deep UK pensions administration experience to provide an independent practical check on technology assessment findings. This is a focused advisory role. You will test whether proposed technology and operating changes make sense for pensions administration. A typical assignment may involve around two days split between a findings review and review of the final report. Scope and days are agreed separately. Primarily remote within the UK. Tasks Review findings about pensions administration systems and their connections to other services. Test proposed changes against operational needs, service quality and delivery constraints. Challenge weak assumptions about internal teams, suppliers and transition risks. Help architects distinguish genuine business requirements from platform preferences. Review relevant recommendations and explain any practical concerns clearly. Work with client specialists while respecting their existing pensions knowledge. Requirements Senior operational, consulting or technology leadership experience in UK pensions administration. Direct knowledge of administration processes, data quality, system interfaces and supplier delivery. Experience reviewing technology or operating changes affecting pensions services. Able to give independent advice without promoting a particular platform or supplier. Confident discussing findings with senior technology and business leaders. Able to disclose and manage relevant conflicts of interest before accepting an assignment. Benefits £1,000 to £1,500 per day, depending on relevant experience. Rates exclude VAT where applicable. Contracting route and tax status will be confirmed before an assignment is agreed. Short, focused assignments suited to an experienced independent adviser. Direct access to the engagement partner and technical team. Flexible remote working, wi…

Veröffentlicht 10 Sept 2026

Intelance helps organisations make practical decisions about technology, costs and change. We are looking for a freelance Technology Cost Analyst to build clear, evidence based views of technology spending for client assessments. You will work with finance, technology leaders and architects to compare team costs, supplier costs and future options. Assignments may involve around seven days spread across the evidence review and recommendations stages. Scope and days are agreed for each assignment. Primarily remote within the UK. Tasks Collect and reconcile technology team, supplier, licensing and hosting costs. Make cost definitions consistent so comparisons are fair. Compare internal delivery with supplier options, including transition costs. Build first year cost estimates for proposed changes with the architects. Use credible peer comparisons where evidence permits, and explain limitations. Produce clear Excel models and concise findings that senior leaders can check. Requirements Experience analysing technology expenditure, IT finance or consulting cost models. Strong Excel skills and clear, traceable calculations. Able to distinguish recurring costs, one off costs, cash savings and capacity released. Experience comparing supplier costs and internal team costs on a consistent basis. Comfortable working with incomplete evidence and stating assumptions clearly. Financial services experience is useful. FinOps or technology business management experience is welcome. Benefits £550 to £675 per day, depending on relevant experience. Rates exclude VAT where applicable. Contracting route and tax status will be confirmed before an assignment is agreed. A focused specialist assignment with clear outputs. Direct access to the engagement lead and technical architects. Flexible remote working days and necessary travel agreed in advance. Potential for further assignments by mutual agreement. No minimum volume of work is guaranteed. Apply with your CV and answer the short screen…

Veröffentlicht 10 Sept 2026