Senior Customer Success Architect, CEUR

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships. What You'll Do: Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion Turn client feedback into real intelligence for Product and Sales. Drive measurable expansion revenue through strategic account management. Prove that great Customer Success makes money — and own that number. Personally manage and expand our most strategic enterprise accounts Build automated health-score tracking systems that surface risks before they become problems Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates) Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion Integrate CRM workflows with product and support systems for seamless customer experiences What Will Help You Thrive in This Role 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team. A real track record with enterprise clients — you're comfortable in the room with senior stakeholders. You've built top-notch CS processes, playbooks, and best practices before, not just run them. Experience automating customer health monitoring and risk detection. A hands-on leadership style, you set strategy and roll up your sleeves. Exceptional English and genuine executive presence. Why Haut.AI ? Competitive base salary + a clear, tra…

Veröffentlicht 13 Oct 2026

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine cutting-edge scientific research with artificial intelligence to deliver solutions that drive measurable impact. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two high-growth markets: AI and beauty tech. We are seeking a strategic and results-driven Enterprise Account Manager to own and grow relationships with our key clients. In this role, you will act as a trusted partner to enterprise customers, driving long-term value, retention and expansion. You will work closely with cross-functional teams to ensure successful adoption of our AI-powered skin analysis solutions while identifying opportunities for upsell and strategic growth. What You'll Do: Own and manage a portfolio of enterprise accounts, ensuring long-term success, retention, and revenue growth Build deep, strategic relationships with key stakeholders and decision-makers on the client side Act as a trusted advisor, aligning Haut.AI solutions with clients’ business objectives and KPIs Lead onboarding and implementation for enterprise clients, ensuring a seamless and high-quality experience Proactively identify expansion opportunities, including upsell and cross-sell, to grow account value Monitor customer health, engagement, and performance metrics, and take action to mitigate risks Partner closely with Sales, Product, and Marketing teams to advocate for customer needs and influence product development Drive regular business reviews (QBRs) and strategic check-ins with clients What will help you thrive in this role: 5+ years of experience in Enterprise Account Management in tech company is a must Proven track record of managing large, complex accounts and driving revenue growth Strong commercial mindset with experience in renewals, upselling, and contract negotiations Excellent stakeholder management skills, with the ability to engage C-level executives D…

Veröffentlicht 13 Oct 2026

This position is a one year maternity cover, with an expected start date of 1 November 2026. For the right candidate, the start date can be negotiated, and there is a possibility of extending the position beyond the initial one-year period. About Teton Our vision is to be the indispensable AI companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry. Our product is an AI-powered companion for care staff, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden care professionals, enabling them to provide better patient care. Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making. Responsibilities: You will be responsible for the customer journey from the moment the contract is signed through site planning, implementation, onboarding, and expansion. Key responsibilities include: Coordinating the successful installation of Teton’s hardware on-site, working with the technical project manager, customer stakeholders like IT, Estate planning, and care staff to create an excellent customer experience. Develop strong relationships with front-line customers through empathy and your ability to solve problems, which may mean joining a night shift and traveling around in Jutland. Partner with our product and engineering teams to successfully calibrate and troubleshoot. Provide excellent customer service, resolving issues promptly and professionally. Partner with our business development teams to run successful QBRs, identifying and …

Veröffentlicht 6 Oct 2026