Team Lead IT Operations & Service Management (m/w/d)

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a leading partner in the CRM across international markets. They work with organisations on complex customer transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow CRM solutions. We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting-oriented and customer-focused mindset. Your Responsibilities Depending on your background and area of expertise, your responsibilities may include: Designing and developing ServiceNow CRM solutions and architectures Taking a leading role in the architecture, implementation and further development of ServiceNow CRM platforms Advising customers on the optimisation and digitalisation of their customer processes and customer experience Translating complex business and customer requirements into scalable technical solutions Designing innovative solutions across CRM and customer service environments Working closely with customers, business stakeholders and technical teams Contributing your expertise to complex customer transformation and digitalisation projects Acting as a trusted advisor and supporting customers throughout the project lifecycle Your Profile We are interested in candidates with a strong background in ServiceNow and CRM , ideally with experience in one or more of the following areas: Several years of experience working with ServiceNow Strong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutions Experience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior Consultant Strong understanding of CRM processes, customer journeys …

Veröffentlicht 3 Nov 2026

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions . We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset. Your Responsibilities Depending on your background and area of expertise, your responsibilities may include: Designing and developing innovative ServiceNow and AI solutions Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents Developing intelligent AI agents that can interact with and support customers Using previous customer and business expertise to support the development of effective customer-facing AI solutions Translating complex business and customer requirements into scalable technical and AI-driven solutions Working with modern AI technologies, Large Language Models and agent-based solutions Designing innovative solutions across customer service, CRM and customer experience environments Working closely with customers, business stakeholders and technical teams Contributing your expertise to complex AI, automation and digital transformation projects Acting as a trusted advisor and supporting customers throughout the project lifecycle Your Profile We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas: Several years of experience working w…

Veröffentlicht 3 Nov 2026

Unternehmen Die PolymerCycle Gruppe ist ein integriertes Kunststoffrecycling-Unternehmen und vereint die Best Plastic Management GmbH, PB Solutions GmbH, ATP Service & Consulting GmbH und Hoffmann+Voss GmbH. Gemeinsam machen wir aus Kunststoffabfällen hochwertige Rezyklate, die Neuware in anspruchsvollen Anwendungen ersetzen – etwa in der Automobil-, Elektro- oder Verpackungsindustrie. Dabei decken unsere Gesellschaften jeden Schritt des Recyclingkreislaufs ab: vom Handel mit Sekundärrohstoffen und PCR-/PIR-Stoffströmen über die Trennung komplexer Kunststoffgemische mit innovativen Dichtetrennverfahren und die Regranulierung in großen Mengen bis hin zu maßgeschneiderten Recompounds für technische Kunststoffe. Damit zählt PolymerCycle zu den wenigen Anbietern, die den gesamten Recyclingkreislauf vom Kunststoffabfall bis zum fertig spezifizierten Compound aus einer Hand abbilden – und ist optimal aufgestellt für die wachsende europäische Nachfrage nach hochwertigen Rezyklaten. Digitale Geschäftsprozesse verbinden bei uns alle Bereiche: vom Vertrieb über die Steuerung der Stoffströme und die Produktion bis zur kaufmännischen Abwicklung. Diese vernetzte Systemlandschaft wollen wir gezielt weiterentwickeln. Als Head of IT (m/w/d) der PolymerCycle Gruppe verantwortest Du den zuverlässigen Betrieb dieser Systeme und bringst neue Technologien aktiv und pragmatisch ein, immer mit Blick auf den Nutzen für das Geschäft. Position Head of IT Anstellung in der PolymerCycle Gruppe mit übergreifender Verantwortung für die IT aller Gesellschaften Aufgaben & Verantwortung Gesamtverantwortung für IT und Digitalisierung der Unternehmensgruppe mit klarem Fokus auf Standardisierung, Skalierbarkeit und Wertsteigerung im Private-Equity-Umfeld Entwicklung und Umsetzung einer gruppenweiten IT- und Digitalisierungsstrategie inklusive Roadmap, Budgetverantwortung und Priorisierung in enger Abstimmung mit Geschäftsführung und Gesellschaftern Harmonisierung und Weiterentwicklung der ERP- und Ap…

Veröffentlicht 3 Nov 2026