1152 Senior Business Analyst - ServiceNow ITOM / ITAM

Business Analyst / Product Owner Trinetix is looking for a skilled Business Analyst / Product Owner with strong expertise in SCRUM and Agile delivery practices. The role combines business analysis and product ownership responsibilities, including defining and prioritizing product requirements, managing the backlog, and translating business needs into clear, actionable user stories and solutions. Requirements 4+ years of experience as a Business Analyst, Product Owner, or in a similar role Strong knowledge of SCRUM methodology and practical experience working in Agile environments Advanced English level, with strong communication skills in a professional environment Advanced Ukrainian level, with strong communication skills in a professional environment Proven experience collaborating with stakeholders, development teams, and product leadership Experience managing and prioritizing product backlogs based on business value and priorities Experience with backlog refinement, defining acceptance criteria, and writing clear, actionable user stories Ability to translate business needs into functional and technical requirements Strong communication, facilitation, and stakeholder management skills Experience working with tools such as Azure DevOps, Microsoft Teams, Microsoft Excel, Confluence or SharePoint, and Miro Nice-to-haves Experience owning a product backlog or acting as a Product Owner Legal domain knowledge or experience working on legal-related products or projects Experience supporting or leading sprint planning and other Agile ceremonies Understanding of the product development lifecycle and software development processes Understanding of technical terminology and ability to communicate effectively with development teams Experience working in cross-functional, distributed teams Familiarity with enterprise-level workflows or large-scale Agile environments Core Responsibilities Collaborate with stakeholders, product leadership, and development teams to understand b…

Publié 10 Sept 2026

About the company Omilia is a leader in Conversational AI. Our cloud platform powers natural, human like customer conversations over voice and chat for some of the largest enterprises in banking, insurance, telecommunications and hospitality, handling hundreds of millions of interactions a year. We build our own deep tech across the stack, from speech recognition and natural language understanding to dialog management, and we integrate natively with the major CCaaS platforms. We are a company of roughly 500 people, distributed across Europe and North America, in the middle of an ambitious platform modernization program: Kubernetes everywhere, autoscaling for every service, a next generation observability stack, and AI woven through our own engineering lifecycle. Role Purpose The Account Executive, DACH drives new business growth for Omilia's Conversational AI platform across the German, Austrian, and Swiss markets. This role owns the full sales cycle for enterprise prospects in banking, insurance, healthcare, and utilities, from qualification through contract close, and is accountable for building a strong regional pipeline and consistently meeting revenue targets. The role acts as a trusted advisor to prospects, translating complex CX automation capabilities into clear business value for DACH enterprises. Accountabilities Own individual revenue targets for the DACH region and deliver consistent, predictable quota attainment. Build and maintain a qualified pipeline of enterprise prospects across banking, insurance, healthcare, and utilities in Germany, Austria, and Switzerland. Lead the end-to-end sales cycle, from prospecting and discovery through solution positioning, negotiation, and contract close. Represent Omilia's value proposition accurately and credibly to C-level and senior stakeholders at prospect organizations. Maintain accurate forecasting and pipeline data to support regional sales planning led by the VP of Sales, DACH. Build long-term relationships w…

Publié 8 Sept 2026