Brand Manager

About Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About the Team: At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence. Role Overview: The Care Specialist (Overnight Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs. We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours. As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support. Working Hours: This is a full-time, fixed overnight shift: Monday,…

Publié 17 Jul 2026

Gritter Francona is looking for a Scriptwriter that will be responsible for researching, developing, and writing engaging, evidence-based scripts for animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The role transforms scientific evidence, clinical protocols, and subject matter expert (SME) input into clear, accurate, and accessible narratives that educate Veterans, trauma survivors, caregivers, healthcare providers, and the general public about trauma, posttraumatic stress disorder (PTSD), evidence-based treatments, and co-occurring conditions. Working collaboratively with project managers, clinicians, SMEs, instructional designers, and production staff, the Scriptwriter develops compelling stories, dialogue, narration, and visual direction that communicate complex behavioral health concepts in plain language. Scripts must maintain a serious yet hopeful tone, encourage treatment engagement, and reflect the National Center for PTSD's commitment to scientific integrity, accessibility, and sensitivity to the diverse experiences of individuals affected by trauma. Key Responsibilities Research, write, and revise scripts for animated educational videos that communicate evidence-based information related to trauma, PTSD, effective treatments, and co-occurring conditions Translate scientific literature, clinical protocols, and technical information into clear, accurate, and engaging scripts using plain language principles appropriate for public audiences Develop storylines, dialogue, narration, scene descriptions, and visual cues that effectively communicate educational content while maintaining audience engagement Collaborate with Subject Matter Experts (SMEs), clinicians, project managers, Government stakeholders, and production teams to ensure scripts accurately reflect current clinical evidence and approved treatment guidance Ensure all scripts maintain a serious, compassionate, and hopeful tone that encourages …

Publié 17 Jul 2026

Gritter Francona is looking for a Video Producer that will be responsible for planning, coordinating, and managing the end-to-end production of animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The Video Producer oversees all phases of production, from project initiation through final delivery, ensuring that video products are completed on schedule, meet quality standards, and comply with contractual requirements. Working collaboratively with project managers, scriptwriters, subject matter experts (SMEs), animated graphic/visual artists, voice talent, editors, and Government stakeholders, the Video Producer ensures that each production effectively communicates evidence-based information about trauma, posttraumatic stress disorder (PTSD), effective treatments, and co-occurring conditions. The Video Producer ensures all content reflects the National Center for PTSD's commitment to scientific accuracy, plain language, accessibility, cultural sensitivity, and trauma-informed communication while maintaining a serious yet hopeful tone that encourages treatment engagement. Key Responsibilities Manage animated video production projects from project initiation through final delivery, ensuring completion within established schedules and project timelines Develop and maintain detailed production schedules, milestones, workflows, and deliverable tracking Coordinate production activities among project managers, subject matter experts (SMEs), scriptwriters, storyboard artists, animators, voice talent, editors, and Government stakeholders Oversee all phases of production, including pre-production planning, storyboarding, animation, narration recording, editing, quality review, revisions, and final delivery Ensure production activities align with approved scripts, creative direction, scientific evidence, and Government requirements Monitor production progress, identify schedule risks or resource constraints, and implement cor…

Publié 17 Jul 2026