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Augmented Energy
................ For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant . Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. Ideally you have had professional experience within a customer-facing function or business consulting background and/or insurance business experience. Your Tasks: Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions Your Profile: Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role Work experience in a customer-facing function such as Customer Care, Service Management, Distribution etc. Experience working on customer journey, customer experience, or digital …
Publié 26 Oct 2026
About us Mammutmarsch is adventure at heart - and pushing limits in practice. We’re the movement behind long-distance hiking events that inspire people to grow beyond themselves. Now we’re taking the next step: preparing our market entry in the UK - and we’re looking for a freelance Marketing Manager to help make it happen. Your Impact Together with our marketing team, you’ll launch Mammutmarsch in the UK - from local marketing ideas to first campaigns and partnerships. You’ll bring your market understanding, execute independently, and turn concepts into real resonance within the community. How we work Remote‑first, pragmatic, and hands‑on. We decide close to the goal, test fast, learn faster, and deliver bold ideas - with team spirit, creativity, clear communication, and ownership. Your responsibilities Go-to-market UK: develop local marketing plans, roadmap, and launch initial activities Social media first: plan, create, and publish UK-adapted content; own the editorial calendar and posting cadence Community building: engage in dialogue, handle comments/DMs, uphold community guidelines, and systematically grow organic reach Campaign execution: run and continuously optimize social and influencer campaigns Content production: create short clips/UGC, snippets, visuals, and copy tailored to the UK Performance basics: track KPIs, deliver reports, and translate insights into action Secondary: research relevant partners/networks and initiate selectively when useful What you bring Initial professional experience in marketing (e.g., social, influencer, PR, campaigns, community) Highly self‑driven, solutions‑oriented working style and a passion for building new structures Creativity and the courage to take new paths Excellent UK market understanding: culture, trends, media / platforms; sharp language instincts Language skills: English at native or near‑native level; additional languages are a plus Willingness to travel for occasional UK activities Enthusiasm for our missio…
Publié 26 Oct 2026
Über uns Mammutmarsch heißt Abenteuer. Mammutmarsch heißt Grenzen sprengen. Wir sind die Bewegung hinter den Extremwanderungen, die Menschen motiviert, über sich hinauszuwachsen. Jetzt gehen wir den nächsten Schritt: Wir bereiten unseren Markteintritt in UK vor – und suchen dich als Marketing Manager:in (als Freelancer:in oder in Teilzeit 15-20 Std./Woche), der/die diesen Schritt mit uns geht. Dein Impact Du bringst gemeinsam mit unserem Marketing Team Mammutmarsch in UK an den Start – von lokalen Marketingideen bis zu ersten Kampagnen und Partnerschaften. Du bringst dein Marktverständnis ein, setzt Maßnahmen eigenständig um und sorgst dafür, dass aus Konzepten echte Resonanz in der Community wird. So arbeiten wir Remote‑first, pragmatisch, hands‑on. Wir entscheiden nah am Ziel, testen schnell, lernen noch schneller und setzen mutige Ideen um – mit Teamgeist, Kreativität, klarer Kommunikation und Verantwortung. Deine Aufgaben Go‑to‑Market UK: lokale Marketingplanung, Roadmap und Aufsetzen erster Maßnahmen Social Media first: UK‑angepasste Inhalte planen, erstellen und veröffentlichen; Redaktionsplan und Posting‑Kadenz steuern Community-Aufbau: Dialog führen, Kommentare/Nachrichten bearbeiten, Community‑Guidelines leben, organische Reichweite systematisch ausbauen Kampagnen-Umsetzung: Social‑ und Influencer‑Kampagnen operativ steuern und laufend optimieren Content-Produktion: kurze Clips/UGC, Snippets, Visuals und Copy für UK entwickeln Performance‑Basics: KPIs tracken, Auswertungen erstellen und Learnings ableiten Sekundär: relevante Partner:innen/Netzwerke recherchieren und punktuell anstoßen Was du mitbringst Erste Berufserfahrung im Marketing (z. B. Social, Influencer, PR, Campaigns, Community) Sehr selbstständige, lösungsorientierte Arbeitsweise und Freude am Aufbau neuer Strukturen Kreativität und Mut, neue Wege zu gehen Exzellentes UK‑Marktverständnis: Kultur, Trends, Medien / Plattformen; exzellentes Sprachgefühl Sprachskills: Englisch auf fortgeschrittenem …
Publié 26 Oct 2026