Director, Customer Success, EMEA

Du willst nicht nur betreuen, sondern echte Wirkung erzielen? In dieser Rolle begleitest du unsere Kunden nicht durch Tickets, sondern durch Wachstumsphasen: Du hilfst dabei, unsere SaaS-Plattform strategisch in Bestandsaccounts zu verankern, neue Use Cases zu aktivieren und Accounts systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich. epilot digitalisiert die Energiewirtschaft mit einer einzigartigen Cloud-Software. Wir sind ein wachsendes Scale-Up im Herzen von Köln. Unsere Mission: epilot revolutioniert die Zusammenarbeit von allen Marktpartnern, die in der Energiewelt zur Erbringung von Produkten und Dienstleistungen zusammenarbeiten. Wir bieten innerhalb der Cloudwelt ein großes Netzwerk aus Partnern, welches durch die Community ständig erweitert wird. Das erwartet dich Als Teil unseres strategischen Customer Success Teams arbeitest du mit Bestandskunden daran, das volle Potenzial unserer Plattform auszuschöpfen – mit einem klaren Fokus auf Wachstum und nachhaltiger Aktivierung. Du entwickelst datenbasierte Strategien zur Steigerung der Adoption , unterstützt Kundenteams bei der Identifikation relevanter Use Cases und trägst aktiv dazu bei, den Mehrwert unseres Produkts für verschiedene Zielgruppen kontinuierlich auszubauen. Die Segmentierung von Accounts nach Nutzungsverhalten und Reifegrad liegt in deiner Hand – ebenso wie die Identifikation von Power Usern und internen Champions zur Skalierung unserer Lösung. Du nutzt KPIs wie beispielsweise Login-Frequenz und Feature-Nutzung zur Ableitung von Maßnahmen – und gestaltest den Aufbau unseres CS-KPI-Systems aktiv mit. Du trägst dazu bei, Customer Success bei epilot von einer betreuenden Rolle hin zu einer strategischen Wachstumsfunktion zu entwickeln. Optional : Wenn du bereits Erfahrung in Partner-Trainings, Zertifizierungen oder Enablement-Formaten mitbringst – perfekt. Hier gibt es Wachstumsmöglichkeiten ins Partner-Management. Das brings…

Publié 18 Oct 2026

<div class=&quot;content-intro&quot;><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href=&quot;https://www.youtube.com/watch?v=OuZIb5zszQI&quot;>Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.</p> <p>Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collab…

Publié 14 Oct 2026

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships. What You'll Do: Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion Turn client feedback into real intelligence for Product and Sales. Drive measurable expansion revenue through strategic account management. Prove that great Customer Success makes money — and own that number. Personally manage and expand our most strategic enterprise accounts Build automated health-score tracking systems that surface risks before they become problems Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates) Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion Integrate CRM workflows with product and support systems for seamless customer experiences What Will Help You Thrive in This Role 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team. A real track record with enterprise clients — you're comfortable in the room with senior stakeholders. You've built top-notch CS processes, playbooks, and best practices before, not just run them. Experience automating customer health monitoring and risk detection. A hands-on leadership style, you set strategy and roll up your sleeves. Exceptional English and genuine executive presence. Why Haut.AI ? Competitive base salary + a clear, tra…

Publié 13 Oct 2026