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No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root! 🌎 What we do We build software that helps companies along the food system get to Net Zero. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Will you be the next to join us? 🚀 🔭 What this freelance role looks like This is not a full- or part-time position. We're looking for a freelancer to support our Polish-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform. Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space. Your assignments will typically include: Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features) Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them naviga…

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Read this first: What this role is about This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place! What you will do: The Client Relationship. You build close, trusting partnerships with a portfolio of clients and are their primary point of contact. The Business Value. You do not just process briefings. You actively help client to uncover and solve their real business challenges. The Order Volume. You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume. The Account Rituals. You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients’ hearts and minds. What we expect: A genuine pull towards owning client relationships, commercial growth and energizing the team around the client. At least 6 years in client service, account management or consulting (agency side or in-house). A completed university degree (engineering, economics or similar) or a comparable qualification. A strategic mindset and real enthusiasm for digital topics. Curiosity about people: You connect easily, listen closely and quickly see what matters. Proficient English and very good written and spoken German is Mandatory. Contact Marion Huwatscheck Find more English Speaking Jobs in Germany on Arbeitnow

Publié 2 Sept 2026

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Freelance Customer Success Manager – Polish-Speaking

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