(French & English C1) Customer Success Manager (remote)

The Software Engineer (Conversational AI Application Developer), Mid develops, implements, and maintains high-quality conversational AI applications on the Omilia Cloud Platform (OCP). Compared with Junior, Mid carries more ownership of customer requirements gathering, application design, and internal mentoring / task coordination as experience grows — and is expected to gain confidence in Omilia’s stack faster when hired at Mid. The role ensures seamless user experiences and robust technical performance across enterprise client deployments, working within a squad under a Team Lead or Solution Delivery Manager. Accountabilities Feature Ownership: Accountable for the end-to-end development and unit testing of specific conversational features and miniApps. Technical Execution: Ownership of the implementation of business logic and conversational flows as defined in Detailed Design Specifications (DDS). NLU Management: Accountable for the creation, uploading, and basic tuning of NLU models and resources. System Stability: Ownership of troubleshooting and resolving defects identified during QA, UAT, or production hypercare phases. Environment Management: Accountable for the successful deployment and promotion of applications across OCP environments (Dev, UAT, Prod). Key Responsibilities Write clean, maintainable code to build conversational dialogs, integrating with backend web services and CCaaS platforms. Prepare and upload NLU training data, manage intent selection policies, and ensure high concept identification success rates. Perform rigorous unit testing and use tools like ELK/Kibana to analyse logs and resolve runtime errors. Maintain technical documentation for implemented features and contribute to master prompt lists and implementation steps. Participate in daily stand-ups and sprint planning, providing accurate task estimates and surfacing technical risks early. Manage application deployments and promotions across OCP environments, following Omilia's change m…

Publié 1 Oct 2026

About BRIXIO BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner , dual certified in Application Security & Performance and Cloudflare One. We design, implement and operate Cloudflare environments for enterprise and public-sector clients across Europe, the Gulf and Asia, with operations spanning Casablanca, Paris, Luxembourg, Dubai and Singapore. Since July 2026, BRIXIO has been part of Equans, a Bouygues group company , combining our specialist Cloudflare expertise with the scale and reach of a major international organisation. The Role As BRIXIO continues to grow, we are looking for a Customer Success & Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals & Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket tren…

Publié 30 Sept 2026

About BRIXIO BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner , dual certified in Core Services and Cloudflare One. We design, implement and operate Cloudflare environments for enterprise and public-sector clients across the Gulf, Europe and Asia, with offices in Casablanca, Paris, Luxembourg, Dubai and Singapore. Since July 2026, BRIXIO has been part of Equans, a Bouygues group company , combining our specialist focus and technical expertise with the scale, stability and career opportunities of a major international organisation. The Role BRIXIO is building a genuine managed services capability — not simply a ticket queue. As an MSP Engineer , you will operate client Cloudflare environments during your shift, combining reactive incident management with structured, proactive engineering. You will detect and investigate issues before clients report them, resolve incidents within committed service levels, execute production changes under controlled processes, and carry out proactive activities designed to improve security, performance and service stability over time. Managed services and support are delivered by the same team. This means your role spans both incident response and scheduled proactive work , with proactive engineering time protected within the rota rather than fitted around ticket volume. You will be the technical responder on shift , but you will not carry an account alone. Client relationship management and reporting are owned by the Delivery Manager, while technical arbitration sits with the MSP & Support Lead. There is no expectation to be reachable outside your scheduled shift . Working Pattern BRIXIO operates a follow-the-sun model across its teams in Morocco and the Philippines, designed around client demand and defined service coverage windows. Early Shift 09:00–17:00 Morocco time Provides full coverage during the core client peak window and is named on relevant client contracts. Late Sh…

Publié 30 Sept 2026