About this role
French Speaking Fitbit Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement. Job Overview We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique opportunity allows you to combine your passion for the Fitness & Wellness industry with a dynamic career in one of Europe’s most vibrant business hubs. Key Responsibilities Provide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices. Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software. Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience. Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication. Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector. Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates. Contribute to the positive brand reputation of our client by acting as a brand ambassador for their health-focused technology. Requirements Native or fluent French (spoken and written). Proficiency in English to effectively interact with our global team. A genuine passion for the fitness, health, and wellness industry. Exceptional problem-solving skills and technical aptitude for consumer electronics. A customer-centric mindset with the ability to handle inquiries with patience and clarity. Valid EU passport (mandatory). Benefits What We Offer Competitive Monthly …
