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About this role

Harvey Nash USA has been engaged to find a talented HR Operations Specialist for a leading healthcare organization committed to delivering exceptional employee experiences through operational excellence. Job Title: HR Operations Specialist Location: Remote (California Residents Only) Duration: 6-Month Contract About the Role We are seeking a detail-oriented and customer-focused HR Operations Specialist to join a dynamic HR team. This role is responsible for supporting a wide range of HR operations and employee inquiries while ensuring timely, accurate, and high-quality service delivery. The ideal candidate is resourceful, takes ownership of their work, communicates effectively, and thrives in a fast-paced environment. Day-to-Day Responsibilities Review HRIS transactional process requests daily and weekly, approving or rejecting transactions based on established HR policies and procedures. Understand core HR policies and processes to ensure accurate, timely, and compliant transaction processing. Escalate complex transactional issues and policy-related questions to HR leadership when appropriate. Manage employee HR cases, calls, and chats involving benefits, compensation, wellness programs, leave of absence, payroll, performance management, and other HR-related inquiries. Collaborate with cross-functional HR teams including Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement, Eligibility, and Corporate Real Estate to resolve employee issues. Deliver exceptional customer service by managing cases with accuracy, attention to detail, and professionalism while enhancing the employee experience. Identify trends in employee inquiries and partner with leadership on process improvements or escalations. Serve as a trusted HR resource while ensuring compliance with organizational policies and service standards. Must-Have Skills Resourceful and self-sufficient with the ability to work independently and efficiently. Demonstrates str…

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