Senior Healthcare Consultant (Klinische KI-Transformation) (m/w/d)

Du willst nicht nur betreuen, sondern echte Wirkung erzielen? In dieser Rolle begleitest du unsere Kunden nicht durch Tickets, sondern durch Wachstumsphasen: Du hilfst dabei, unsere SaaS-Plattform strategisch in Bestandsaccounts zu verankern, neue Use Cases zu aktivieren und Accounts systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich. epilot digitalisiert die Energiewirtschaft mit einer einzigartigen Cloud-Software. Wir sind ein wachsendes Scale-Up im Herzen von Köln. Unsere Mission: epilot revolutioniert die Zusammenarbeit von allen Marktpartnern, die in der Energiewelt zur Erbringung von Produkten und Dienstleistungen zusammenarbeiten. Wir bieten innerhalb der Cloudwelt ein großes Netzwerk aus Partnern, welches durch die Community ständig erweitert wird. Das erwartet dich Als Teil unseres strategischen Customer Success Teams arbeitest du mit Bestandskunden daran, das volle Potenzial unserer Plattform auszuschöpfen – mit einem klaren Fokus auf Wachstum und nachhaltiger Aktivierung. Du entwickelst datenbasierte Strategien zur Steigerung der Adoption , unterstützt Kundenteams bei der Identifikation relevanter Use Cases und trägst aktiv dazu bei, den Mehrwert unseres Produkts für verschiedene Zielgruppen kontinuierlich auszubauen. Die Segmentierung von Accounts nach Nutzungsverhalten und Reifegrad liegt in deiner Hand – ebenso wie die Identifikation von Power Usern und internen Champions zur Skalierung unserer Lösung. Du nutzt KPIs wie beispielsweise Login-Frequenz und Feature-Nutzung zur Ableitung von Maßnahmen – und gestaltest den Aufbau unseres CS-KPI-Systems aktiv mit. Du trägst dazu bei, Customer Success bei epilot von einer betreuenden Rolle hin zu einer strategischen Wachstumsfunktion zu entwickeln. Optional : Wenn du bereits Erfahrung in Partner-Trainings, Zertifizierungen oder Enablement-Formaten mitbringst – perfekt. Hier gibt es Wachstumsmöglichkeiten ins Partner-Management. Das brings…

Publié 27 Aug 2026

As Field Support Technician , you will be a key part of our Solutions team to deliver on-site technical support, repair and troubleshooting for our drone systems across Europe . Together with our World-Class-Team, you will take an empowering role: pushing the boundaries of drone technologies. You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to resolve technical issues on-site, ensure product reliability, and enable customer success through hands-on support and knowledge transfer . To ensure high system availability and customer satisfaction across all deployed systems - your mission will be a powerful impact. What is your Day to Day Mission: Technical Support – on site: Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. Repair and Rework – on site: Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. Safety & Compliance – on site: Ensure compliance with safety standards and operational guidelines during all service activities. Technical Assistance – on site: Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). Travel organization Independently plan and coordinate support and repair visits in alignment with internal departments and the customer. Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. Provide structured service reports after on-site visits to ensure transparency and internal follow-up. Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your techni…

Publié 12 Aug 2026

<div class=&quot;content-intro&quot;><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href=&quot;https://www.youtube.com/watch?v=OuZIb5zszQI&quot;>Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.</p> <p>Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collab…

Publié 5 Aug 2026