Senior / Lead Developer - Core Data Services (SAP BTP) (m/f/d)

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Manage and grow relationships with key client stakeholders at the company’s small clients; Organize and conduct Operational Reviews with clients on a monthly to quarterly basis; Identify opportunities for improvement to drive optimal use and adoption of the platform; Monitor client activity and operations, flag potential risks, and proactively address issues; Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction; Analyze platform and client KPIs to support data-driven decision-making; Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives; Proactively resolve client issues and ensure timely follow-up; Work closely with Product teams to share market requirements and contribute to product evolution; Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization. What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); Experience in Customer Success, Client Relationship Management, or Consulting , ideally in a B2B SaaS environment; Strong customer relationship and communication skill…

Publié 7 Oct 2026

The Software Engineer (Conversational AI Application Developer), Mid develops, implements, and maintains high-quality conversational AI applications on the Omilia Cloud Platform (OCP). Compared with Junior, Mid carries more ownership of customer requirements gathering, application design, and internal mentoring / task coordination as experience grows — and is expected to gain confidence in Omilia’s stack faster when hired at Mid. The role ensures seamless user experiences and robust technical performance across enterprise client deployments, working within a squad under a Team Lead or Solution Delivery Manager. Accountabilities Feature Ownership: Accountable for the end-to-end development and unit testing of specific conversational features and miniApps. Technical Execution: Ownership of the implementation of business logic and conversational flows as defined in Detailed Design Specifications (DDS). NLU Management: Accountable for the creation, uploading, and basic tuning of NLU models and resources. System Stability: Ownership of troubleshooting and resolving defects identified during QA, UAT, or production hypercare phases. Environment Management: Accountable for the successful deployment and promotion of applications across OCP environments (Dev, UAT, Prod). Key Responsibilities Write clean, maintainable code to build conversational dialogs, integrating with backend web services and CCaaS platforms. Prepare and upload NLU training data, manage intent selection policies, and ensure high concept identification success rates. Perform rigorous unit testing and use tools like ELK/Kibana to analyse logs and resolve runtime errors. Maintain technical documentation for implemented features and contribute to master prompt lists and implementation steps. Participate in daily stand-ups and sprint planning, providing accurate task estimates and surfacing technical risks early. Manage application deployments and promotions across OCP environments, following Omilia's change m…

Publié 1 Oct 2026

About BRIXIO BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner , dual certified in Application Security & Performance and Cloudflare One. We design, implement and operate Cloudflare environments for enterprise and public-sector clients across Europe, the Gulf and Asia, with operations spanning Casablanca, Paris, Luxembourg, Dubai and Singapore. Since July 2026, BRIXIO has been part of Equans, a Bouygues group company , combining our specialist Cloudflare expertise with the scale and reach of a major international organisation. The Role As BRIXIO continues to grow, we are looking for a Customer Success & Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals & Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket tren…

Publié 30 Sept 2026