Tier 2 Member Support Agent

About PFM Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting top proprietary trading firms. We provide traders with tools and features to easily compare challenge details, read verified reviews, see accurate payout data, and much more. We're a fast-moving, fully remote team with members from all around the world caring deeply about the quality of what we build. Our culture values ownership, clear communication, and practical impact over fluff. About the department Customer Experience is the front line of PFM. We're the team traders turn to when something isn't working, when they need clarity on a firm, a promotion, or their loyalty rewards, or when a payout question needs a real answer. We work across Intercom, Discord, and email to keep response times fast without losing quality and every ticket we close well is a small deposit in the trust traders place in PFM and in the firms we work with. About the role Deliver timely, accurate, and empathetic support that enables traders to confidently use Prop Firm Match while maintaining trust with both customers and partner firms. This role ensures every customer interaction contributes to a positive experience and protects the reputation of PFM. Performance objectives Objective 1 -Â Deliver exceptional customer experience Own this outcome end to end, translating it into clear priorities, coordinated execution, and measurable results. Typical tasks: Respond to customer inquiries across Intercom tickets, Discord, and email. Review and resolve customer issues end to end. Tailor tone and approach to each customer's situation without sacrificing accuracy. Success looks like Customers receive accurate, professional, and empathetic support with high satisfaction. Objective 2 -Â Maintain operational excellence Own this outcome end to end, translating it into clear priorities, coordinated execution, and measurable results. Typical tasks: Prioritize incoming tickets and follow established wor…

Publié 14 Sept 2026

Role Overview: You’ll lead and close high-stakes enterprise deals across the region, expand existing relationships, and create durable revenue streams with major organizations. Build and grow trusted relationships with CxOs, IT leaders, and Customer Service executives in large enterprises. Drive measurable growth within the accounts you own, turning them into long-term success stories. Expand Wonderful’s footprint by opening new doors and landing fresh enterprise customers. Hit - and exceed - activity, pipeline, and revenue targets, setting the bar for sales excellence. Keep customer details sharp and actionable in Salesforce: use cases, purchase timelines, next steps, and forecasts. Sell on value, not features using a solution-based approach that proves real business impact for customers. Requirements: 7+ years of smashing Sales quotas in SaaS or AI-driven solutions, consistently closing large, complex accounts with multi-stakeholder cycles Exceptional communication, presentation, and negotiation skills The ability to work independently, manage a sales pipeline, and prioritize effectively Excellent English (written and spoken) plus fluency in local language A passion for artificial intelligence and a "get-it-done" attitude A "hunter" mentality with a track record of generating new leads and closing deals A proven ability to navigate and win in early-stage, high-growth environments, staying sharp and effective with limited oversight Strong relationships with CxOs and senior decision-makers at enterprise level with the credibility to open new doors fast The skill to cut through tech jargon and turn technical capabilities into clear, compelling business value that makes executives lean in Proven wins working hand-in-hand with System Integrators and Hyperscalers to drive joint success Bachelor’s Degree (or equivalent hustle and expertise) Candidate Privacy Notice Please mention the word **CLEAN** and tag RMTUxLjgwLjE0Ni43Mw== when applying to show you read the j…

Publié 30 Aug 2026

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption. This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Lodging vertical, supporting brands such as Marriott, Hyatt IHG, and similar multi-location operators. This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay’s footprint within large lodging organizations. \n Responsibilities Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, ex…

Publié 16 Aug 2026