Tier III Service Desk Engineer

About BRIXIO BRIXIO is a dedicated Cloudflare service and delivery partner operating across the Middle East, North Africa and Europe. We specialise in Cloudflare licensing, support plans, professional services and managed offerings , working closely with clients, distributors and Cloudflare teams to support effective delivery and long-term customer success. As we continue to expand our Cloudflare business across the MENAT region, we are looking for a Sales Support & Account Operations Specialist to strengthen our commercial operations and support the execution of our growing sales pipeline. The Role This is a hands-on commercial operations role supporting the day-to-day execution of the sales cycle. Working closely with Account Executives, Sales Engineers, partners and distributors, you will help ensure that opportunities move efficiently from initial engagement through quoting, coordination, follow-up and renewal. You will be responsible for keeping commercial activity organised and moving forward — from preparing quotes and maintaining CRM data to tracking renewals, coordinating partners and supporting client interactions. The role would suit someone who is highly organised, responsive and comfortable working across multiple stakeholders and opportunities in a fast-moving B2B technology environment. Key Responsibilities Sales Support & Coordination Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans. Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation. Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions. Support Account Executives with deal preparation, client coordination and sales follow-up. Schedule and coordinate client demos, onboarding sessions and internal handovers. Support the preparation and distribution of Cloudflare marketing materials and commercial documentation. Track indir…

Publié 30 Sept 2026

The role is about: The Gateway Related Projects team is committed to designing, developing, and implementing payment solutions that guarantee stable and consistent payment processing. Our goal is to create successful products and establish a reputation as a dependable partner for our clients. In this role, you will work in a fast-paced environment where system performance, scalability, and 99.9% reliability are critical to our core transaction flow. Location: Cyprus — Onsite (employment contract with relocation support) Reporting to: Technical Lead What you will do: Dual-Track Engineering: Support and extend the existing Perl-based payment gateway while simultaneously designing and building high-performance microservices in Python. System Modernization: Architect and implement scalable, distributed Python services to replace legacy components, ensuring reliability under high-load production environments. High-Stakes Integrations: Integrate and manage complex third-party APIs and external payment services, ensuring seamless transaction flows and robust error handling. Technical Leadership: Lead code reviews, drive engineering best practices, and identify system bottlenecks to continuously improve performance and scalability. Architecture & Deployment: Collaborate with DevOps to improve CI/CD pipelines (GitLab) and architect solutions using AWS services (Lambda, ECS, etc.). Product-Focused Delivery: Go beyond the "how" of the code—bring a product mindset to understand the business logic, user impact, and the "why" behind every feature you build. Production Ownership: Troubleshoot and resolve complex production issues in distributed systems, maintaining a "zero-downtime" mentality for our merchants. What we need: Python Mastery: 5+ years of backend engineering experience with deep Python expertise (FastAPI and AsyncIO preferred). Polyglot Mindset (Perl): Experience with Perl is a major plus, but a genuine eagerness to learn and work within Perl production code is mand…

Publié 18 Sept 2026

We are looking for an experienced AI Application Engineer to design and build intelligent applications powered by LLMs, LangGraph, and modern agentic AI technologies. You will focus on transforming business requirements into AI applications capable of reasoning through tasks, retrieving information, interacting with tools and enterprise systems, requesting human approval when required, and completing business processes. This role sits at the intersection of AI engineering, software development, workflow automation, and business process transformation . Requirements Agentic AI Application Development Design and develop AI applications using LangGraph and LLM technologies . Build agents capable of executing complex, multi-step business processes. Design stateful workflows incorporating reasoning, tool usage, validation, approvals, and exception handling. Develop single-agent and multi-agent solutions where appropriate. Translate business requirements into practical agentic AI architectures. LLM Application Engineering Integrate LLMs into production applications. Develop prompt strategies, structured outputs, tool calling, and context-management approaches. Select appropriate models based on accuracy, capability, latency, security, and cost. Develop mechanisms to improve reliability and reduce hallucinations. Implement appropriate guardrails around AI-generated decisions and actions. RAG and Enterprise Knowledge Design and implement Retrieval-Augmented Generation (RAG) solutions. Connect AI applications to enterprise documents, databases, APIs, and knowledge repositories. Develop retrieval and ranking strategies to provide agents with relevant context. Work with embeddings and vector databases. Implement data and context pipelines supporting AI agents. Business Process Automation Analyse business processes and identify opportunities for agentic automation. Design AI workflows that combine LLM reasoning with deterministic business logic. Build agents capable of retriev…

Publié 16 Sept 2026