About this role

Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCareâs solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required. Key Responsibilities Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes. Act as a Trusted Advisor and Business Partner, providing strategic guidance and a âpath to valueâ to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration. Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions. Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts. Minimum Qualifications You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. Experience in a customer-facing role within a Saas/tech company Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers. Proven track record of sustaining and growing relationships Preferred Qualifications Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. Strong written and oral communication…

Similar roles

Field Technician

Nexy

Vancouver,speechRemoteOK

404 Oops! Page Not Found The page you are looking for doesn't exist or has been moved. Let's get you back on track. Back to Home Please mention the word **OPULENT** and tag RMTUxLjgwLjE0Ni43Mw== when applying to show you read the job post completely (#RMTUxLjgwLjE0Ni43Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Posted 25 Jul 2026

View details

Apply now

Widen the circle

the Shapeshifter

Saint-Jude,speechRemoteOK

I coach a lot of creative professionals who come to me at real crossroads in their careers - some have a menu of choices they are trying to decide from, or for some, itâs, âhelp me to do anything other than what I am doing right now!â Regardless of which curated coaching path we end up travelling along, the process starts with a deep dive into the unconscious mind and ends up with a lateral shift and a conversation with someone you never imagined. (I say ends, but thatâs really the start). My point is this, we are all capable of polishing a CV, calling a recruiter or going to a network event but real finds are made when you step outside your networks and allow yourself to get curious. Rather than think, who do I know, think who donât I know? Time and time again people tell me I want to do X but I donât know anyone, or they give up when a quick-fire email to friends, or friends of friends yields nothing. SLOW DOWN . Do your detective work. Challenge yourself to think outside your normal circle and widen your contact strategy. Get comfortable with using LinkedIn, it's still, in my opinion, the best platform for seeking out professionals who share your interests and voice interesting opinions. See what causes they support, and what events they pop up at. There will be someone doing something very similar to what youâd like to try somewhere in the world. 9/10 times those people are very generous with their time IF they sense a real connection and passion. And this is the point, your standard cover note and a CV will probably not be enough. Neither is the sycophantic, Iâve been a great fan approach. Take time to do your research. What nugget of info can you share with them that shows a deeper level of interest or knowledge? Equally, as much as you want to speak to the CEO, are they the right person? A great piece of advice someone once gave to me was, to aim your intro to the middle ranks of a company. Someone within reach of the decision-makers, but not…

Posted 25 Jul 2026

View details

Apply now

the Shapeshifter

Saint-Jude,speechRemoteOK

(And how to say it. ) No to free pitching. So the ad industry finally seems to be finding a singular voice on calling out unhealthy business practice. The message is clear. Learn how to say, âNoâ, or raise your hand to being a (worn out) door mat. For too long weâve given, âYes I canâ gold star status. So letâs hear it for, âNo, not for meâ. And relish every word. But why is it so damn difficult to say? What scares us the most about ânopeâ is that we perceive it to somehow diminish us, make us less âgoodâ. Less likeable. Truth is itâs where respect starts. So much of this people-pleasing stuff goes back to when were children. It came gilded as manners - being good and polite. But boy was it loaded. And we knew it. So now when every fibre of our being is screaming, âNo!â thereâs a mute child within, worried about doing the wrong thing. Bringing this back to creative basecamp. Iâm sure you can think of a million and one examples of when ânoâ is the perfectly right thing to say. Can you stay and work up a few more examples? Can you work the weekend? Can you give me some ideas (that I will then not credit you for)? Can you knock me up a quick logo /speed read my script (again)? Cut to that feeling when you show up or hand over. Youâve been âhadâ AGAIN. You missed out on doing something you really wanted to do. You denied yourself. You know what I hate the most? Rather than say, âNoâ, we fall back on those pathetic well-worn excuses. You know the ones. Who is fooling who? And the guilt, the need for a fantastic memory. All because. And even when weâve made a pact with ourselves to say, âNoâ, we still get caught off guard. Why does a perfectly reasonable, âNoâ, pop out as a, âYesâ? Iâll tell you why. We donât practise saying, âNoâ enough. Unlike all our positive affirmations, we just donât flex the, âNoâ muscle in a way thatâs easy to voice when we need it. âNoâ needs a brand refresh. ENTER…

Posted 25 Jul 2026

View details

Apply now