Customer Support Specialist

QuickMail is a cold email and LinkedIn outreach platform for markets you can't afford to burn. Our customers can't easily replace leads that land in spam, which is why deliverability matters more to us than anything else. We have been running since 2014, and we pioneered deliverability technology such as Inbox rotation™ and deliverability AI™. The Role We are hiring a technical customer support person with an owner's mentality. You will own support for QuickMail and Mailflow, our deliverability add-on. There is no first or second line. You are the first and last person our customers talk to. Customers count on you to solve their problems and find the real cause when something breaks. You work closely with engineering, and you tell the founder what we need to know to make the product better: where the friction is and where the opportunities are. The role covers the help desk, system health checks, testing new releases before they ship, and leading the weekly team meeting. It takes excellent communication, solid technical understanding and sharp critical thinking. This is not a script-reading job. Most tickets involve deliverability, DNS records, LinkedIn automation or campaign setup. You dig into customer accounts in our Support Dashboard, reproduce the issue, then decide what to do and how to explain it to the customer. We are a remote team spread across time zones. Most routine tasks have a written guide with a checklist, so you know what done looks like. You are expected to refine and improve those processes. When something new comes up, you work out the most efficient way to handle it. If you want a lot of autonomy across many areas, real responsibility and a fast-paced environment, this role is for you. What Work Looks Like You own two things: customers get unstuck fast, and the product stays reliable. Every day Set the day's support priorities and work the Help Scout queue for QuickMail and Mailflow. Triage, resolve, and dig deeper when a ticket needs it. …

30000 – 50000

Posted 12 Oct 2026

Looking for Philippines-based candidates Job Role: Marketing and Sales Administrator Compensation range: $1,500 AUD - $2,000 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: Our company is a thriving real estate agency in Brisbane’s south-west, with a principal who lists and sells at a strong pace, an in-house finance broker, and a loyal local client base built over many years. Appraisal requests are coming in fast, and the agency is ready to add a sharp, organised operator to keep every lead warm and every opportunity moving. Role Overview: You’ll sit at the centre of the agency’s growth engine. You’ll own a database of 30,000+ contacts, keep it clean and organised, and run a consistent nurture program so past clients, buyers and potential sellers hear from us at the right time. You’ll be on the phones connecting with homeowners, qualifying appraisal leads and booking them in for the principal. You’ll also support marketing and bring practical AI and automation skills that make every follow-up faster and more reliable. Key Responsibilities: Database & CRM ownership Clean, de-duplicate, update and segment approx. 25,000 existing contacts plus 5,000–10,000 newer buyer and seller contacts. Run a structured 6–12 month nurture cadence so every contact receives timely, relevant touchpoints. Log every call, email and outcome accurately so the CRM stays the single source of truth. Phones & lead nurturing Make value-led outbound calls: …

Posted 11 Oct 2026

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce . We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal. You will respond to immediate-assistance requests within five minutes, quickly understand the business problem behind the request, connect necessary Toptal specialists, and help guide the client forward through the sales process. You will need to do a great deal in a short conversation: establish trust, diagnose the need, recognize relevant opportunities, explain Toptal’s value proposition, address concerns, and convert the business to sale. This is a high energy, consultative sales role at inbound velocity where excellence will mean running a high volume of first conversations, asking better questions than the client expected, and constantly building momentum along the right Toptal offering path. You will need to bring clarity and articulate value across Toptal’s full portfolio: specialized talent, global hiring and payroll through HireGlobal, and our AI-driven, platform-powered, outcome-focused services offerings. Your ownership continues after the first call. You will represent the client through technical stages, keep them engaged between conversations, and resolve issues that slow a decision. You will manage those active opportunities alongside new incoming inquiries, knowing when to bring in specialists for deeper expertise. Our ideal candidate is ambitious, competitive, drive…

10000 – 50000

Posted 30 Sept 2026