Endear - Product Designer

About Us Endear is building the first modern CRM for retail teams. We empower brands to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, human conversations with customers. Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry. We're changing that by enabling thousands of salespeople to leverage customer data in meaningful ways. Founded 5 years ago, Endear has demonstrated strong product-market fit and reached profitability multiple times. Our platform was built from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO. We make measured, high-conviction decisions at every milestone to ensure long-term success while realizing our massive potential in the retail market. Our Work Environment Remote-first culture built on trust and autonomy Small, highly effective team (20-ish employees) Fast-paced environment with shifting priorities High-ownership culture where outcomes matter Collaborative atmosphere that values learning and teaching About the Role We are seeking an account manager with a passion for helping our existing customers in a variety of ways to ensure their long term success with Endear. Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work. In other words, you like owning your process and the results that follow. You have a solutions-first approach to helping customers, with an eye on how support can result in upsells, referrals, and expansion What You'll Own Develop strong relationships with customers to ensure their success with Endear. Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s. Periodically check in on account health & performance to spot any potential drop offs in adoption. Identify opportunities to improve the performance of customer accounts throu…

Posted 26 Sept 2026

Location: Remote, US-based Team: Product & Design — IRL Type: Full-Time, Employee Compensation: $100K–$129K base Target Start: January 2027 or earlier Our Story At Endear, we’re building the modern CRM for retail teams — starting with the frontline. Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth. We work with brands like Allbirds, Reformation, and Alo Yoga, and we’re continuing to evolve Endear into an increasingly AI-first product built around how modern retail teams actually work. Position Overview We’re looking for a Product Designer to join our IRL (in real life) team, which owns the in-store side of Endear — including appointments, events, customer check-ins, and the administrative experiences behind those workflows. You’ll design for store associates and managers running clienteling day to day, as well as admin users who help shape how those teams operate and manage their workflows. In this role, you’ll own features and projects from understanding the problem through research, testing, iteration, and production-ready design, while partnering closely with our Head of Product Design on vision and direction. The IRL roadmap is early. Many of these features don’t exist yet, so you’ll be defining problems through research before designing solutions. This role is well suited for someone comfortable creating clarity when the solution isn’t obvious. What You’ll Accomplish In your first 6 months, you’ll… Take ownership of IRL features from discovery through production-ready design Build a strong understanding of how store associates, managers, and admin users work within Endear Run research from early discovery through usability testing Design complete, accessible product experiences, including loading, empty, error, permi…

Posted 26 Sept 2026

Description Endear is seeking an onboarding manager with a passion for helping new customers achieve early success and maximize their potential with our platform. Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work, with deep understanding of retail operations and the unique challenges retail teams face. You have a solutions-first approach to customer onboarding, with an eye on how successful implementation can drive rapid expansion and long-term adoption. In this role, you will have a direct impact on the growth of Endear and will be involved in shaping the future of Customer Onboarding at Endear. In other words, you like owning your process and the results that follow. You will chiefly be responsible for guiding new customers through their critical first ~120 days, ensuring they achieve meaningful results quickly and setting them up for sustainable growth. You will work closely with our tight-knit sales team to accelerate pilot expansions and set the stage for smooth handoffs to our Account Management team. Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product. The right person for this role has hands-on experience in retail operations and a passion for working in start-up environments; SaaS or customer success experience is a plus! In this role, you should expect to: Guide new customers through comprehensive onboarding programs designed to drive quick wins and early adoption. Conduct intensive training sessions with store teams to ensure proper platform usage and change management. Work closely with sales to expand pilot programs into full team rollouts during the onboarding phase. Monitor new customer progress and proactively address barriers to adoption and team engagement. Develop deep expertise in retail workflows to provide strategic guidance on best practices and implementation strategies. Create and refine onboarding materials, training re…

Posted 31 Aug 2026