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Per il nostro reparto online stiamo cercando la seguente figura: Addetto/-a Customer Service (100%) Mansioni: Occuparsi di assicurare la soddisfazione del cliente durante lo svolgimento di tutte le attività di competenza in ambito Customer Care Service, con lo scopo di mantenere elevato il grado di soddisfazione della clientela Dettagli impiego: Sede di lavoro Lugano. Grado impiego 100%, da subito e a tempo indeterminato. Ambiente lavorativo giovane e dinamico; Possibilità di formazione continua e crescita professionale; Flessibilità grazie alla formula "Smart Working" Settore: Gaming/Intrattenimento/Media/Arte Ruolo: Customer Service Data di assunzione: 01/09/2026 Percentuale di occupazione: Full-time Disponibilità lavorativa: Lavoro su turni Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Impiegato Requisiti: Padronanza nell'utilizzo del pacchetto Microsoft Office (in particolare Outlook). Disponibilità a lavorare secondo turnazione: 8.00-00.00 lunedì-domenica e festivi con 2 giorni di riposo. Buona conoscenza della lingua italiana e tedesca, parlata e scritta (C1). Conoscenza della lingua inglese e/o francese a titolo preferenziale. Attitudine alla confidenzialità , alla flessibilità e alla precisione. Predisposizione ai contatti interpersonali, alla comunicazione e al lavoro in team. Esperienza in ruolo analogo è considerato requisito preferenziale. Please mention the word **DEVOUT** and tag RMTUxLjgwLjE0Ni43Mw== when applying to show you read the job post completely (#RMTUxLjgwLjE0Ni43Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Posted 17 Jul 2026

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Customer Success Team Lead to manage and develop our SMB segment in EMEA. The Team Lead will lead a global team of 5 CSMs responsible for 800+ clients across the region, and be responsible for driving customer retention, upsells, and overall account growth. This role will also support the Director in building scalable processes for the team, digitalising the customer journey, and coaching the CSMs on driving strategic conversations with clients. If you're passionate about Customer Success, have a talent for developing high-performing teams, and thrive in a dynamic global environment, we want to hear from you. Join us in ensuring success for our SMB customers and driving strategic growth for Guesty. Responsibilities: Lead and mentor a team of global CSMs, ensuring they meet and exceed performance targets Conduct regular performance reviews and provide ongoing feedback to the team members Analyze customer data and trends to identify opportunities for process improvement and strategic initiatives Report on team performance and portfolio health to senior leadership Manage high-level customer escalations and maintain strong relationships with key acco…

Posted 16 Jul 2026