Knit - Research Director

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible. Overview The purpose of the Research Director role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director’s impact is ultimately measured by positive customer retention and expansion. Responsibilities | What you will own... The research function is a primary contributor to Knit’s shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business. The levers the Research Director role owns to influence these key business objectives are: Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through their projects with Knit, measured by successfully achieving Research Objectives and delivering on Knit’s Quality & Speed service-level agreements (SLA’s) Primary responsibilities of this role: Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable party for research project success Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success Driving as the strategic problem…

Posted 26 Sept 2026

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible. Overview The purpose of the Research Manager role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning and supporting customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Manager’s impact is ultimately measured by positive customer retention. Responsibilities: The research function is a primary contributor to Knit’s shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business. The levers the Research Manager role owns to influence these key business objectives are: Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through their projects with Knit, measured by successfully achieving Research Objectives and delivering on Knit’s Quality & Speed service-level agreements (SLA’s) Primary responsibilities of this role: Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable part for research project success Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success Demonstrate a growth mindset as a solutions architect for…

Posted 26 Sept 2026

A little about us… Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible. Overview We're hiring a Lead Product Manager to help redefine what customer understanding looks like in an AI-native world. You'll own a meaningful product surface end-to-end, drive company-level bets, and operate as a senior voice in how Knit thinks about product strategy, AI craft, and customer value. You'll ship in two-week cycles alongside one of the strongest engineering benches you'll find at this stage. You'll partner closely with our Director of Product, CTO, CEO, on-staff PhD-level Researchers, and Engineering Leads. This is a force multiplier role in a senior-heavy team, and at this level, we expect your judgment and conviction to shape not just what you ship, but what Knit becomes. Outcomes Success in this role is defined by sharper product decisions, stronger execution, and measurable customer and business impact on the surface you own. Customer adoption of shipped work: Usage and adoption rates of new and materially updated capabilities within our target ICP. Product velocity and roadmap reliability: Consistent shipping against outcome-driven commitments, with fewer mid-stream changes and clearer scope on what's in vs. out. Customer and business impact: Expansion revenue, win rate, retention, and customer value creation attributable to your product work. Cross-functional coherence: Engineering, Research, and GTM operating from one shared reality about what matters most, and why. Strategic contr…

Posted 31 Aug 2026