Senior Account Director (m/f/x)

Kennst du schon die hey contact heroes? Noch nicht? Dann wird’s Zeit! Steig‘ ein bei der Nummer eins der “work at home”-Dienstleister am Markt und werde auch du ein Hero! Wir haben uns auf die Fahne geschrieben, sowohl all unsere Heroes als auch unsere Auftraggeber jeden Tag zu begeistern. Du suchst einen sicheren Job, den Du im Home-Office ausüben kannst? Wenn von deiner Seite aus auch noch Kommunikation und Empathie zu deinen Stärken zählen und du Spaß hast, Kunden eines Wasserversorgers im Großraum Hamburg zu beraten, dann solltest du eines jetzt tun: bewirb dich bei uns! Wir sind ein junges, dynamisches und schnell wachsendes Unternehmen im Bereich Customer Service. Das Besondere an uns: Hey Contact Heroes“ steht für 100% agiles Arbeiten. Das heißt, bei uns gibt es keinen festen Arbeitsort. Alle Mitarbeiter*innen arbeiten ausschließlich im Home-Office. Unsere Mission ist es hierbei, unsere Auftraggeber in ihrem Segment zum Marktführer aufsteigen zu lassen. Was uns dabei zugutekommt: viel Engagement, Leidenschaft, flexible Ressourcen, langjähriges Fachwissen und unsere internationale Teamstruktur. Jetzt fehlst nur noch du in unserem Team! Deine Mission: Du betreust Kundinnen und Kunden eines kommunalen Auftraggebers telefonisch und schriftlich. Du beantwortest Fragen zu Anliegen rund um den Kundenservice. Du erfasst, bearbeitest und dokumentierst Kundenanfragen sorgfältig in den vorgesehenen Systemen. Du findest lösungsorientierte Antworten und sorgst für eine positive Kundenerfahrung. Du leitest komplexere Anliegen bei Bedarf an die zuständigen Fachbereiche weiter. Dein Profil: Du hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung im Kundenservice. Du verfügst über erste Produkt- und Branchenkenntnisse, idealerweise im kommunalen Umfeld oder in der Energiewirtschaft. Du arbeitest sorgfältig, zuverlässig und serviceorientiert. Du hast eine hohe Kundenorientierung und bleibst auch in herausfordernden Gesprächen freundlich und professione…

Posted 13 Jul 2026

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn about our Product & Tech team! Deine Position We are looking for a dynamic, highly organized, and proactive Technical Project Manager for Heartbeat AI to coordinate our operational flows and drive the day-to-day alignment across our 1K5° Energy Management System (EMS) teams. In this role you will work directly with our Director of Engineering 1K5° EMS to ensure our executions runs smoothly and predictably. While our individual Product Managers focus on the feature definitions, you will be making sure that cross-team dependencies are clear, timelines are mapped out accurately, and everyone has what they need to deliver in time. You will bring teams together to solve operational bottlenecks, helping us scale Heartbeat AI fast and efficient. Set up and run a continuous operational sync across the 1K5° EMS domain, ensuring that surrounding teams stay connected and share clear ownership of cross-team topics Keep a close eye on technical and operational timelines across different engineering tracks, highlighting potential bottlene…

Posted 13 Jul 2026

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn about our Product & Tech team! Deine Position As (Lead/Senior) Technical Product Manager for Platform Engineering, you will shape the internal platform products that help our builders ship better software faster, more reliably, and with less friction. You will partner with engineering across Developer Platform & Security to turn complex platform capabilities into products that developers and AI agents love to use. Your work will cover internal developer experience, cloud and infrastructure workflows, CI/CD, observability, security guardrails, Backstage, AI coding tools and agentic workflows. This is a senior individual contributor role. You will not manage people, but you will influence technical direction, product strategy, and adoption across engineering. Key responsibilities include but are not limited to: Strategic Product Leadership: Own and drive the product vision, strategy, and roadmap for Platform Engineering products, aligned with company priorities and engineering needs. Platform-As-Product: Treat internal ca…

Posted 13 Jul 2026