Senior Customer Success Manager (m/f/d)

................ Für unseren Kunden aus dem Bankenumfeld in Zürich , suchen wir eine:n erfahrene:n, motivierte:n und aufgeschlossene:n IT Support Analyst:in – Application Operations . Deine Aufgaben: Analyse wiederkehrender IT-Probleme, Identifikation von Ursachen sowie Entwicklung nachhaltiger Massnahmen zur Reduzierung von Störungen und Verbesserung der Systemstabilität Technische Analyse und Reproduktion von Applikationsfehlern in Testumgebungen sowie enge Zusammenarbeit mit Entwicklern, Softwarelieferanten und internen IT-Teams Überwachung von Bankanwendungen und IT-Systemen sowie Optimierung, Automatisierung und Weiterentwicklung bestehender Monitoring-Prozesse und -Tools Konfiguration und Administration von Bankanwendungen (insbesondere OpenLease) gemäss Business-Anforderungen sowie Verwaltung von Systemeinstellungen, Workflows und Benutzerrollen First- und Second-Level-Applikationssupport sowie Unterstützung im Major Incident Management inklusive Fehlerdiagnose, Priorisierung und Stakeholder-Kommunikation Bearbeitung von Benutzerzugriffsanfragen und Verwaltung von Berechtigungen unter Einhaltung interner Sicherheitsrichtlinien Dokumentation von Fehleranalysen, Workarounds und Konfigurationsänderungen sowie kontinuierliche Pflege der Wissensdatenbank Dein Profil: Erfahrung im IT Application Support, Application Operations oder einer vergleichbaren Funktion, idealerweise in einem komplexen IT-Umfeld Fundierte Kenntnisse im Incident- und Problem-Management sowie Erfahrung mit IT-Service-Management-Tools , insbesondere Jira und Confluence Technisches Verständnis für komplexe Applikationslandschaften und die Fähigkeit, Fehler systematisch zu analysieren und nachhaltige Lösungen zu erarbeiten Ausgeprägte analytische und konzeptionelle Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise Kommunikationsstärke und Teamfähigkeit in der Zusammenarbeit mit technischen und nicht-technischen Stakeholdern sowie externen Softwarelieferanten Hohe Lernbere…

Posted 2 Nov 2026

About the job Are you looking for greater flexibility, personal growth and purpose in the next chapter of your career? Perhaps you’ve built a successful career in Talent - Acquisition or Recruiting, Learning & Development, Consulting, Sales, Business Development or another professional field. Now you’re beginning to ask different questions about what comes next. About the Position RiseBeyond.Today works alongside an established global organisation specialising in personal growth and leadership development. We’re looking to connect with experienced, growth-minded professionals who enjoy learning, building meaningful relationships and helping others realise their potential. This flexible remote position offers comprehensive training, ongoing support and the opportunity to continue developing yourself while making a positive impact on others. This isn’t simply about changing jobs. It’s about thinking differently about what’s possible for the next chapter of your career and your life. What You’ll Be Doing Conducting professional online conversations Building authentic relationships Connecting with individuals seeking personal and professional growth Leveraging proven digital marketing strategies and online tools Participating in ongoing learning and mentoring Who We’re Looking For Professionals from backgrounds such as: Leadership & Management HR or Talent Acquisition Learning & Development Recruitment & Executive Search Consulting & Professional Services Business Development & Sales Applicants should have a minimum of 5 years’ professional or corporate experience. Mindset matters more than job title. We’re looking for people who are excited by what’s possible rather than limited by what’s familiar. You’ll thrive if you: Have a growth mindset and enjoy continual learning Think beyond traditional career paths Are curious about new possibilities Are self-motivated and accountable Build strong relationships Enjoy helping others succeed Think beyond the next twelve months …

Posted 2 Nov 2026

You've Spent Years Developing Other People's Potential. What About Your Own? Your experience. Your ambition. Your next chapter. Your career has been built around people, recognising potential, developing talent, building relationships and helping organisations succeed. But what if your next chapter took you in a completely different direction? We’re looking to connect with you as an ambitious, independent-minded Recruitment, HR or Talent Acquisition professional, ready to explore something beyond the conventional corporate career path. More autonomy. Greater flexibility. Continued personal growth. If you’re someone who enjoys a challenge, thinks independently and believes there’s always another level to reach, we’d love to hear from you. About Us We operate within the global personal development and leadership education sector, working with established programmes, structured digital systems and an international and intentional community of growth-minded professionals. Our focus is on empowering individuals to develop their potential while creating an environment that encourages independence, leadership and continuous growth. Your Role Connect & Engage by building relationships with professionals interested in personal growth, leadership and exploring new possibilities. Recognise Potential and use your people skills to identify individuals who may be aligned with our programmes and professional development pathways. Expand Your Reach by applying established digital marketing strategies to connect with a wider audience. Lead & Inspire others - taking your leadership ambitions to develop and support others as part of a growing international network. Keep Growing by engaging in ongoing personal development, business education and leadership training. Are You Someone Who... Thrives on independence and enjoys taking ownership of your results? Has spent years helping other people succeed and is ready to invest in your own growth? Is ambitious, commercially minded and open…

Posted 2 Nov 2026