ServiceNow CRM Architect

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions . We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset. Your Responsibilities Depending on your background and area of expertise, your responsibilities may include: Designing and developing innovative ServiceNow and AI solutions Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents Developing intelligent AI agents that can interact with and support customers Using previous customer and business expertise to support the development of effective customer-facing AI solutions Translating complex business and customer requirements into scalable technical and AI-driven solutions Working with modern AI technologies, Large Language Models and agent-based solutions Designing innovative solutions across customer service, CRM and customer experience environments Working closely with customers, business stakeholders and technical teams Contributing your expertise to complex AI, automation and digital transformation projects Acting as a trusted advisor and supporting customers throughout the project lifecycle Your Profile We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas: Several years of experience working w…

Posted 25 Oct 2026

About Tracium https://www.linkedin.com/company/tracium/ Tracium builds AI-assisted technical documentation software that turns complex manuals and engineering documents into structured, traceable information. Starting with maritime, we help technical teams extract maintenance information and create documentation through document intelligence and S1000D authoring. Your role You will build the data foundation connecting source documents, AI processing, human review, and downstream systems. Your focus will be reliable processing, clear data models, and traceability throughout the document lifecycle. What you’ll do Design document ingestion and processing pipelines for PDFs, XML, and related technical data. Build workflows for parsing, enrichment, validation, indexing, and export. Define data models for document structure, extracted entities, maintenance tasks, and source references. Implement document versioning, processing history, and reproducible reprocessing. Make pipelines resilient through retries, monitoring, automated checks, and clear failure handling. Work with AI engineers to productionise extraction and retrieval workflows. Support integrations with authoring tools, customer APIs, and ERP systems. What you bring Experience designing and operating production data pipelines. Strong Python, SQL, and data modelling skills. Experience with workflow orchestration, asynchronous processing, and object storage. A practical approach to testing, observability, and data quality. Experience with cloud infrastructure, containers, and infrastructure as code. The ability to take ownership from initial design through production support. Clear communication in English. Useful additional experience Document processing, XML. Search indexes, vector databases, or AI data pipelines. Multi-tenant platforms and private deployment environments. Why join Tracium? Own the data architecture of a growing product and help make complex technical information dependable, searchable, and us…

Posted 24 Oct 2026

About Tracium https://www.linkedin.com/company/tracium/ Tracium builds AI-assisted technical documentation software that turns complex manuals and engineering documents into structured, traceable information. Our initial focus is maritime, with applications across manufacturing, aerospace, and defence. We combine document intelligence with S1000D authoring to help technical teams extract maintenance information, create documentation, and verify AI-generated suggestions against their sources. Your role You will own the AI capabilities behind our document intelligence platform—from understanding complex PDFs to extracting information that engineers can review and use. What you’ll do Build pipelines for document parsing, OCR, layout understanding, and extraction from text, tables, and diagrams. Develop retrieval and AI workflows for technical question answering and maintenance information extraction. Design structured outputs with validation and references to source documents. Build evaluation datasets and measure extraction accuracy, retrieval quality, and unsupported outputs. Improve model performance, processing speed, and cost across cloud and private deployments. Work with product and engineering colleagues to bring prototypes into production. What you bring Experience delivering AI or machine learning systems into production. Strong Python and software engineering skills. Practical experience with LLMs, structured extraction, retrieval, and evaluation. An understanding of document processing challenges, including imperfect scans and complex layouts. The ability to investigate failures systematically and make clear technical trade-offs. Clear communication in English. Useful additional experience Technical manuals, industrial documentation Multimodal models, open-source model deployment, or GPU inference. Private, on-premises, or restricted-network environments. Why join Tracium? Help shape the core AI architecture of an early-stage product, work directly with th…

Posted 24 Oct 2026