Administrative Assistant Entry Level

Descrição Para o match perfeito acontecer precisa de PESSOAS , com as mais diversas experiências e pontos de vista, para que possamos continuar evoluindo enquanto empresa. Por isso, aqui na SulAmérica , incentivamos a candidatura de pessoas de todas as raças/etnias, orientações sexuais, identidades de gênero, gerações, com ou sem deficiência, para todas as nossas vagas. Afinal, as nossas diferenças é o que nos complementam! #LGBTQIA+ #PessoasNegras #PcD #50+ #Gerações #PessoasComDeficiência Como Será o Seu Dia a Dia Nessa Área Apoiar no Planejamento e Organização: Auxiliar na estruturação de cronogramas, organização de recursos e na definição de atividades, sempre seguindo as metodologias e padrões estabelecidos pela empresa; Acompanhar o Progresso e Controle: Monitorar as iniciativas, atualizando status de prazos, entregas e responsáveis, além de auxiliar no levantamento de riscos, pendências e indicadores de desempenho; Gerir a Documentação: Manter a documentação do projeto organizada, padronizada e atualizada, incluindo a elaboração de relatórios, atas de reuniões, apresentações e registros necessários para a rastreabilidade do projeto; Facilitar a Comunicação e Apoio à Equipe: Participar de reuniões de checkpoint e status, intermediando o diálogo entre a equipe técnica e os clientes, e auxiliando na integração de novos integrantes ao time. Outros Requisitos Requisitos necessários para ser Analista de Projetos Jr na #SulA: Formação Superior Completa/ Cursando; Gestão de Projetos - Gestão tradicional e metodologias ágeis (Scrum); Ferramentas Google/Microsoft: Microsoft 365 (especialmente Microsoft Project) e Ferramentas Google, inclusive NotebookLM e Gemini; JIRA (Atlassian) - Proficiência em JIRA (Atlassian) é fundamental para o exercício da função. Modalidade: 100% Home Office Contratação: CLT O Que Oferecemos Para Você Vale Refeição Vale Alimentação. Assistência Médica e Odontológica (extensi…

Posted 25 Jul 2026

Customer Support Specialist (Arabic) | Remote  We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels. You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.  Key Responsibilities  1) Customer Communication Respond to customer inquiries via email, chat, or phone in Arabic (and English if required) Provide accurate information about products, services, and processes Maintain clear, professional, and empathetic communication 2) Issue Resolution Assist customers with troubleshooting and resolving common issues Identify root causes and guide customers through solutions Escalate complex or sensitive cases to appropriate teams 3) Case Management Document all customer interactions in CRM or support systems Track open cases and follow up to ensure timely resolution Maintain accurate and up-to-date customer records 4) Quality and Service Standards Ensure all responses meet company quality and communication standards Handle complaints with professionalism and empathy Support continuous improvement by identifying recurring issues 5) Team Collaboration Work closely with internal teams to resolve customer concerns Participate in training sessions and team meetings Stay updated on product changes, policies, and procedures  Required Skills and Qualifications Fluency in Arabic (written and spoken) and good English skills Strong communication and interpersonal abilities Customer-focused mindset with empathy and patience Ability to ha…

Posted 10 Jul 2026

We are actively recruiting a dependable and focused Remote File Clerk who will be responsible for maintaining continuous updates to our company's databases. In this role, you will be in communication with both internal employees and customers to collect information, which will be accurately and promptly entered into relevant databases. Â Key responsibilities: Â Intake & indexing: Receive files from shared inboxes, portals, internal ticketing tools, and cloud folders. Confirm document type, required fields, signatures, and attachments. Index each record using standard metadata (client/project ID, date, document category, version, region). Â Document organization: Apply standardized naming conventions and folder structures. Convert formats when needed (PDF merge/split, image-to-PDF, compressing, version labeling). Maintain controlled libraries (final vs draft vs archived), including retention tags. Â Quality control Perform daily spot checks for duplicates, misfiles, missing pages, and unreadable scans. Flag exceptions and route them to the correct owner with clear notes. Maintain error logs and contribute to process improvements that reduce rework. Â Records governance & compliance: Handle sensitive records with strict access controls and confidentiality. Follow retention schedules, legal hold instructions, and deletion/archival rules. Support audits by pulling records quickly and documenting chain-of-custody steps. Â Collaboration & communication: Coordinate with HR, Finance, Operations, Legal, or Customer teams to clarify file requirements. Provide status updates on backlog, turnaround time, and issues found during processing. Â Â Tools you may use: Â Cloud storage (Google Drive/SharePoint/Dropbox), document tools (Adobe Acrobat or equivalents), spreadsheets, ticketing (Jira/Asana/ServiceNow), e-signature platforms, and basic office productivity tools. Â Success metrics (examples): Â Accuracy rate (misfile/metadata error rate) Turnaround time from receipt to filed…

Posted 10 Jul 2026