Customer Support

Descrição Para o match perfeito acontecer precisa de PESSOAS , com as mais diversas experiências e pontos de vista, para que possamos continuar evoluindo enquanto empresa. Por isso, aqui na SulAmérica , incentivamos a candidatura de pessoas de todas as raças/etnias, orientações sexuais, identidades de gênero, gerações, com ou sem deficiência, para todas as nossas vagas. Afinal, as nossas diferenças é o que nos complementam! #LGBTQIA+ #PessoasNegras #PcD #50+ #Gerações #PessoasComDeficiência Como Será o Seu Dia a Dia Nessa Área Apoiar no Planejamento e Organização: Auxiliar na estruturação de cronogramas, organização de recursos e na definição de atividades, sempre seguindo as metodologias e padrões estabelecidos pela empresa; Acompanhar o Progresso e Controle: Monitorar as iniciativas, atualizando status de prazos, entregas e responsáveis, além de auxiliar no levantamento de riscos, pendências e indicadores de desempenho; Gerir a Documentação: Manter a documentação do projeto organizada, padronizada e atualizada, incluindo a elaboração de relatórios, atas de reuniões, apresentações e registros necessários para a rastreabilidade do projeto; Facilitar a Comunicação e Apoio à Equipe: Participar de reuniões de checkpoint e status, intermediando o diálogo entre a equipe técnica e os clientes, e auxiliando na integração de novos integrantes ao time. Outros Requisitos Requisitos necessários para ser Analista de Projetos Jr na #SulA: Formação Superior Completa/ Cursando; Gestão de Projetos - Gestão tradicional e metodologias ágeis (Scrum); Ferramentas Google/Microsoft: Microsoft 365 (especialmente Microsoft Project) e Ferramentas Google, inclusive NotebookLM e Gemini; JIRA (Atlassian) - Proficiência em JIRA (Atlassian) é fundamental para o exercício da função. Modalidade: 100% Home Office Contratação: CLT O Que Oferecemos Para Você Vale Refeição Vale Alimentação. Assistência Médica e Odontológica (extensi…

Posted 25 Jul 2026

Actively seeking a Remote Administrative Assistant to support daily operations by managing essential administrative tasks and maintaining well-organized systems. This fully remote role is ideal for individuals who are detail-oriented, dependable, and comfortable working within structured digital processes. In this position, you will contribute to operational efficiency by handling data management, coordinating tasks, and supporting general administrative workflows. Your ability to stay organized and complete routine tasks accurately will help ensure smooth and consistent team operations.  Key Responsibilities: Perform data entry and maintain accurate records across internal systems Update spreadsheets, trackers, and documentation on a regular basis Organize digital files to ensure easy access and consistency Assist with scheduling, task coordination, and administrative processes Monitor assigned tasks and follow up to ensure timely completion Support internal teams by maintaining clear and up-to-date information Identify and flag missing or inconsistent data for correction Maintain clear, professional written communication  Requirements: Strong attention to detail and accuracy Good organizational and time management skills Ability to follow structured workflows and instructions Basic proficiency in Google Sheets or Microsoft Excel Clear written communication skills Ability to handle repetitive tasks with consistency Self-motivated and able to work independently in a remote environment No prior experience required — training will be provided  Tools & Work Environment: Google Sheets / Microsoft Excel Internal tracking and documentation systems Email and communication platforms Remote collaboration tools (chat and video conferencing)  Benefits: Competitive entry-level compensation Flexible remote work schedule Structured onboarding and training Opportunities for career growth in administration and operations Performance-based incentives Supportive and collaborat…

Posted 10 Jul 2026

We are actively recruiting a dependable and focused Remote File Clerk who will be responsible for maintaining continuous updates to our company's databases. In this role, you will be in communication with both internal employees and customers to collect information, which will be accurately and promptly entered into relevant databases. Â Key responsibilities: Â Intake & indexing: Receive files from shared inboxes, portals, internal ticketing tools, and cloud folders. Confirm document type, required fields, signatures, and attachments. Index each record using standard metadata (client/project ID, date, document category, version, region). Â Document organization: Apply standardized naming conventions and folder structures. Convert formats when needed (PDF merge/split, image-to-PDF, compressing, version labeling). Maintain controlled libraries (final vs draft vs archived), including retention tags. Â Quality control Perform daily spot checks for duplicates, misfiles, missing pages, and unreadable scans. Flag exceptions and route them to the correct owner with clear notes. Maintain error logs and contribute to process improvements that reduce rework. Â Records governance & compliance: Handle sensitive records with strict access controls and confidentiality. Follow retention schedules, legal hold instructions, and deletion/archival rules. Support audits by pulling records quickly and documenting chain-of-custody steps. Â Collaboration & communication: Coordinate with HR, Finance, Operations, Legal, or Customer teams to clarify file requirements. Provide status updates on backlog, turnaround time, and issues found during processing. Â Â Tools you may use: Â Cloud storage (Google Drive/SharePoint/Dropbox), document tools (Adobe Acrobat or equivalents), spreadsheets, ticketing (Jira/Asana/ServiceNow), e-signature platforms, and basic office productivity tools. Â Success metrics (examples): Â Accuracy rate (misfile/metadata error rate) Turnaround time from receipt to filed…

Posted 10 Jul 2026