Customer Service Representative

Job Title: Patient Care Advocate Job Location: Remote About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You’ll Do: Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility. Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications. Cost-Sharing & Payment : Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable. Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount. Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility. Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary. What We’re Looking For: High school diploma or GED required Experience in healthcare, insurance or customer service required (experience with prescription assistance programs is a plus) Strong attention to detail and ability to n…

$25k - $35k

Posted 6 Nov 2026

French Speaking Partner Technical Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in our sophisticated approach to talent acquisition, ensuring that professionals find the perfect environment to advance their careers in the international market. Job Overview We are seeking a highly skilled professional for the French Speaking Partner Technical Solutions Consultant position in Bulgaria, specifically tailored for the fast-paced consumer electronics sector. This is a unique opportunity to join one of the most exciting French-speaking jobs currently available, providing expert technical support and solution consultancy within a cutting-edge consumer electronics environment. Key Responsibilities Act as the primary technical point of contact for French-speaking partners within the consumer electronics industry. Troubleshoot complex technical issues related to consumer electronic hardware and integrated software ecosystems. Provide proactive solution consultancy to optimize the performance and deployment of consumer electronics products. Maintain high-level documentation of technical incidents and solution strategies for partner reference. Collaborate with cross-functional teams to resolve hardware escalations and ensure partner satisfaction. Analyze technical trends in consumer electronics to provide actionable insights for partner success. Deliver professional technical training and product demonstrations to partners as required. Requirements Native or fluent French (spoken and written) is mandatory. Valid EU passport (mandatory) to facilitate your transition to one of the premier jobs in Bulgaria. Proven technical background or professional experience within the consumer electronics industry. Exceptional analytical problem-solving skills and a customer-centric mindset. Ability to communicate complex te…

Posted 4 Nov 2026

German Speaking Client Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO landscape. As leaders in executive search and professional placement, we pride ourselves on delivering bespoke recruitment solutions that foster long-term career growth in the dynamic Customer Support Services sector. Job Overview We are currently seeking a high-caliber professional for a German Speaking Client Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about excellence in Customer Support Services, offering a unique opportunity to thrive in one of the most exciting German-speaking jobs in the region while enjoying the vibrant lifestyle of Sofia. Key Responsibilities Act as the primary point of contact for German-speaking clients, ensuring unparalleled service standards within the Customer Support Services industry. Resolve complex inquiries through expert communication, maintaining high levels of client satisfaction and brand loyalty. Utilize deep product knowledge to provide efficient, tailored solutions in a fast-paced contact center environment. Collaborate with internal teams to streamline communication workflows and enhance overall customer service delivery. Analyze client feedback and interaction data to drive continuous improvements in service quality and processes. Maintain meticulous documentation of all client interactions within our integrated CRM systems. Uphold the professional reputation of the company by adhering to strict quality benchmarks and industry regulations. Requirements Native or fluent German (spoken and written) is mandatory for this role. Proven experience within the Customer Support Services industry or a client-facing environment. Ability to relocate on-site to Sofia, Bulgaria, for this career-defining position. Excellent problem-solving skills and the a…

Posted 4 Nov 2026